Skip to main content

Quality Approach

The quality approach

In order to better meet the legal requirements for professional training and to strengthen its competitiveness, Université Gustave Eiffel has committed itself to a process of continuous improvement.

Since 30 June 2017, UPEM has held DATADOCK quality certification. In accordance with the law relating to the quality of lifelong learning, Université Gustave Eiffel has proved that it complies with the 21 quality indicators and is therefore listed in the reference catalogues available to companies, employees, jobseekers and all lifelong learning funding bodies.
This is a first step, the Lifelong Learning, VAE and Work/Study Training Department is in the process of continuous improvement and will soon apply for the FCU (Formation Continue Universitaire - University Lifelong Learning) certification.

The quality charter


Certification of the quality of Lifelong Learning services for Université Gustave Eiffel

University Lifelong Learning (FCU) is a network of lifelong learning institutions and experts who wish to guarantee the provision of its services through commitments.

Université Gustave Eiffel obtained quality certification after a confirmation audit by the independent third party, Bureau Veritas Certification. This certification is valid from 15 February 2022 until 14 February 2025.

Certification guarantees, among other things, the adaptation and development of staff skills and ensures the continuous improvement of services.

It covers all courses open to lifelong learning and VAE at the Marne la Vallée and Serris sites.


Suggestions / Complaints

VouIf you would like to participate in quality improvement, send us your opinions and suggestions to the following e-mail address :

Also, for all complaints relating to lifelong learning and VAE, please write to us at the same address.


Satisfaction surveys

The results of the satisfaction survey carried out among trainees in lifelong learning and VAE 2020 are available. Thank you to all those who contribute to the daily running and quality of our training courses.


See the 2020-2021 results

See the 2019-2020 results


If you wish to make a complaint, please contact our quality officer via the internal amicable procedure before resorting to the other two possible channels.

Internal amicable procedure :

If you have any complaints, please contact us by e-mail at :

Amicable procedure with a Third Party :

You can also contact the Defender of Rights by post, free of charge and without postage costs, at the following address: Defender of Rights - Libre réponse 71120 - 75342 Paris CEDEX 07.

Litigation procedure :

If a dispute or difference cannot be settled amicably, the competent administrative court will be called upon to settle the dispute.

Applications for reduction or waiver of training fees

Under certain conditions of income, the university can grant a reduction on the training fees to a trainee in lifelong learning or VAE. 

Complete applications must be submitted by :

  • 1st Octobre 2022 for consideration by the 1st Committee of the year 2022/2023.
  • 1st November 2022 for consideration by the 2nd Committee of the year 2022/2023 ;

to :

Université Gustave Eiffel

Service de la Scolarité Générale
Bâtiment Copernic - 5 Boulevard Descartes
77 420 Champs-sur-Marne.

Incomplete applications or applications submitted after the deadline will automatically be deemed inadmissible and will not be considered by the Exemption Committee.

Operating conditions of the commission

The application for exemption is submitted to an Exemption Committee. In accordance with the provisions of Article R719-50 of the Education Code, the exemption may be total or partial.

If the request for exemption is granted, training fees paid by the trainee will be reimbursed.

If the request for exemption is granted, any trainee awaiting payment will receive a notification.

Eligibility requirements

The main eligibility requirements are as follows :

- Be enrolled, whether or not payment is pending, in a national degree or a University Degree at Université Gustave Eiffel within the framework of lifelong learning or VAE

Vocational trainees not affected by this procedure :

  • Students enrolled in VAE and who re-enrol in order to complete their process, within the limit of a re-enrolment in the same course and immediately following their first enrolment (e.g. a VAE applicant enrolled in 2019/2020 and re-enrolling in 2020/2021 will be exempted from the payment of enrolment fees for this last year)
  • The financing bodies for vocational training (companies, Opco, Pole emploi, CPF, etc.)

Reimbursement conditions

The application for exemption is submitted to an Exemption Committee. In accordance with the provisions of Article R719-50 of the Education Code, the exemption may be total or partial.

Information on the processing of personal data

In the context of this processing, Université Gustave Eiffel undertakes to comply with Regulation (EU) 2016/79 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data

In addition, your personal data will be stored for one year in order to process your request. At the end of this period, the application and all documents submitted will be destroyed.